Changing the pickup point or reducing the quantity of goods does not… (товар · склад · продавец)
Changing the pickup point or reducing the quantity of goods does not solve the problem. Sellers on Wildberries have complained about being unable to retrieve goods from warehouses after attacks.
Consensus
- After Ukrainian military attacks on Wildberries warehouses in Elektrostal and Kотовsk, sellers could not retrieve their goods from the warehouses.
- The only available method for retrieving goods was through a return process via pickup points (PVBs).
- Sellers reported that the system displayed 'Pickup point overloaded' when attempting to submit returns, regardless of changing locations or reducing quantities.
- Multiple sellers across different Russian regions—including Tula Oblast, Moscow Region, Krasnodar Krai, and Tatarstan—reported similar issues.
- Wildberries did not officially announce any restrictions on goods retrieval.
- Sellers reported that Wildberries customer support either did not respond or promised to reply 'when a solution is available'.
Points of divergence
- The attacks resulted in eight deaths and approximately 80 injured, according to official data. — meduza
- According to official data, the number of injured reached 61 after the attacks. — tg_sotavisionmedia
- Vladimir Zelensky stated that the warehouses stored components for drones used by Russia. — meduza
- Vladimir Zelensky said the warehouses were used to supply 'sanctioned components for Russian drones and navigation equipment'. — tg_sotavisionmedia
- Wildberries added a clause in July allowing it to avoid liability in case of drone attacks. — meduza
Coverage (4 sources)
- Wildberries sellers complain they cannot retrieve goods from company warehouses after Ukrainian attack — Meduza
- Wildberries sellers face inability to retrieve their goods from warehouses — Дождь
- Wildberries sellers face inability to retrieve their goods from warehouses — Дождь (Telegram)
- Wildberries Sellers Report Inability to Retrieve Goods from Warehouses Following Attacks — SOTAvision