A 21-year-old passenger with a disability was forced to crawl up the…
A 21-year-old passenger with a disability was forced to crawl up the aircraft ramp at Yekaterinburg's Koltsovo Airport due to lack of required assistance during boarding for a flight operated by Ural Airlines from Yekaterinburg to Moscow. The incident occurred on July 26, 2026, and triggered an investigation by the Ural Transport Prosecutor's Office.
Consensus
- A passenger with a disability was required to crawl up the aircraft ramp at Koltsovo Airport in Yekaterinburg.
- The incident occurred on July 26, 21026, during boarding for a Ural Airlines flight (U6-264) from Yekaterinburg to Moscow.
- The passenger was not provided with required assistance or escort as mandated by regulations.
- An investigation is being conducted by the Ural Transport Prosecutor's Office into actions of both the airport and airline personnel.
- The passenger stated he had no complaints against the airline or airport.
Points of divergence
- The passenger had warned the carrier about his wheelchair use 72 hours in advance. — riamo
- There was no ramp available on the bus that transports passengers to the aircraft. — riamo
- The passenger and his friend decided to move independently because they feared missing the flight, after waiting five minutes near the boarding queue. — riamo
- Stewardesses offered help once onboard. — riamo
- The passenger suffers from brittle bone disease (osteogenesis imperfecta). — riamo
- The airline stated that the airport is responsible for transporting disabled passengers to the aircraft. — riamo
- Airport officials claimed the passenger had already left the terminal and entered the shuttle bus before assistance arrived. — tg_rian_ru
- The incident was prompted by a media publication reporting on July 26, 2016 (note: likely an error in date). — vesti
Coverage (5 sources)
- Passenger with disability states he has no complaints against the airport in Yekaterinburg — РИАМО
- At Koltuovo began an inspection after a complaint about lack of escort for a disabled person — РИАМО
- A disabled Urals man had to crawl on his hands up the ramp at Koltsovo Airport — РИАМО
- Disabled passenger crawled up the airplane ramp in Yekaterinburg; prosecutors are investigating why. — РИА Новости (Telegram)
- Passenger with a disability crawled up the stairs to board a plane at Yekaterinburg airport — Вести