A Moscow resident won a three-year legal battle against a…
A Moscow resident won a three-year legal battle against a marketplace after purchasing a defective 86-inch television for 267,000 rubles, with the court ordering the marketplace to pay for the device, moral damages, legal fees, and an additional penalty for failing to satisfy consumer demands voluntarily.
Consensus
- The Moscow resident purchased an 86-inch television from a marketplace in summer 2023 for 267,000 rubels.
- The courier did not allow the buyer to inspect the product upon delivery, citing a tight schedule.
- The buyer discovered gray spots along the screen perimeter after first use, resembling water droplets inside the display.
- The buyer submitted multiple requests for return or replacement, all rejected with the statement 'defect not confirmed'.
- After a year, the buyer sent a pre-trial claim with evidence on a CD, but received no response.
- The buyer filed a lawsuit, and a judicial expert examination confirmed a manufacturing defect.
- The marketplace was properly notified of the court proceedings but did not participate.
- The court ordered the marketplace to pay for the television, moral damages, legal expenses, and a penalty equal to half the cost of the TV and delivery.
- The ruling was issued in June and is not yet legally enforceable, as it may be appealed.
Points of divergence
- The court also awarded compensation for moral harm and expenses for expert examination and legal services, and the total sum is not specified. — riamo
- The total sum of the ruling is not disclosed, and the penalty was explicitly described as a consumer penalty for failing to satisfy demands voluntarily. — vm
- The report mentions only that the court ordered payment for the television, legal costs, and moral damages, without specifying the penalty or additional details. — tg_rian_ru
Coverage (3 sources)
- Moscow resident defeated marketplace after three years of proceedings over a television — РИАМО
- Moscow resident spent three years in dispute with marketplace over defective television — Вечерняя Москва
- Moscow resident tried for three years to prove he bought a defective television. — РИА Новости (Telegram)