Ozon Announces Support for Sellers After Drone Attacks
Ozon announced support measures for sellers affected by drone attacks, including insurance payouts, reduced commissions, waived storage fees, free relocation of goods, and temporary suspension of penalties.
Consensus
- Ozon announced support measures for sellers due to drone attacks.
- Sellers with active insurance policies from Ingosstrakh covering such damage can receive payouts for damaged goods.
- No additional application to the insurance company is required — instructions will appear in the seller's personal cabinet after inventory.
- Commissions will be reduced by 3 percentage points starting August 28 for nearly all product categories.
- Storage fees for goods on affected warehouses are waived.
- If a warehouse is closed, goods will be transferred free of charge to another facility.
- Goods already in transit will be rerouted at the company's expense.
- Special promotions have been launched to help sellers quickly sell remaining inventory.
- Sellers storing goods on their own warehouses had certain penalties waived until September 22, including those for order cancellations due to seller's fault, customer complaints, and late shipments.
Coverage (2 sources)
- Ozon reported on support measures for sellers due to drone attacks. — Первый Московский
- Ozon reported on support measures for sellers due to drone attacks. — Baza