Aeroflot has launched a chatbot for purchasing airline tickets in…
Aeroflot has launched a chatbot for purchasing airline tickets in the MAX messenger.
Consensus
- Aeroflot launched a chatbot in the MAX messaging app for booking and purchasing flight tickets.
- The chatbot is currently available for flights between Moscow and Saint Petersburg.
- Users can add extra baggage, book pet transport, and reissue tickets through the chatbot.
- The chatbot provides information about Aeroflot promotions and loyalty programs.
- The chatbot is part of a strategic digital cooperation between Aeroflot and VK Holdings.
- Aeroflot previously collaborated with VK on digitalization, including a video entertainment service on flights.
Points of divergence
- Aeroflot and VK signed a strategic cooperation agreement at the 2026 PEFC, with a focus on AI and big data, and a specific contract with VK Digital Technologies for Process Mining implementation. — vedomosti
- MAX now allows users to leave comments in public and private channels, with the feature available on Android, desktop, and web versions, and future plans include reactions and media sharing. — m24
Coverage (2 sources)
- Aeroflot has launched ticket sales via the messenger Max — Ведомости
- Aeroflot launched a chatbot for purchasing airline tickets in the messenger MAX — Москва 24