Experts advise that if a package is lost during delivery
Experts advise that if a package is lost during delivery, individuals should file a written claim with the carrier within six months of shipment and declare the value of expensive items in advance to ensure compensation. Compensation depends on whether the item's value was declared or insured.
Consensus
- If a package is lost, one should submit a written complaint to the carrier.
- The claim must be filed within six months from the date of shipment for domestic deliveries.
- For 'Pochta Rossii', claims can be submitted via app or website with a scanned receipt.
- The carrier has 30 days to respond to claims regarding domestic shipments.
- If the value of the package was declared, full compensation including shipping cost is provided.
- If no value was declared, compensation is double the shipping fee.
- For commercial carriers, liability depends on the contract and federal law 'On Transport-Forwarding Activities'.
- Commercial carriers must compensate either the declared value or the actual documented value of the goods.
Points of divergence
- If no value was declared, compensation is twice the tariff; if declared, full amount plus shipping fee. The requirement for damage compensation must be met within ten days, with a penalty of 3% per day for delay. — riamo
- Compensation is only possible if the client previously reported the full value and subscribed to cargo insurance. — vm
Coverage (2 sources)
- Russians told what to do if their package is lost during delivery — РИАМО
- What to do when a package is lost — Вечерняя Москва