A Saint Petersburg court ordered a dry cleaner to pay 888,560 rubles…
A Saint Petersburg court ordered a dry cleaner to pay 888,560 rubles to a customer after the company damaged a Louis Vuitton jacket during cleaning, ruling that the business violated consumer rights. The court awarded compensation for double the item's value, additional fees, and moral harm.
Consensus
- A woman in Saint Petersburg sued a dry cleaner, 'Prachka.Com', over damage to a Louis Vuitton jacket.
- The jacket was damaged during cleaning, with decorative elements completely worn off and the garment turning solid black.
- The court ruled in favor of the customer, finding that the dry cleaner violated consumer rights.
- An expert confirmed the jacket's authenticity and its market value at 154,250 rubles, with 50% wear.
- The dry cleaner did not attend the court hearing and failed to provide evidence supporting the quality of service or hidden defects in the item.
- The total compensation awarded was 888,560 rubles.
- The dry cleaner had marked the jacket as 70% worn during intake, but the actual wear was determined to be 50%.
Points of divergence
- The dry cleaner claimed the damage was due to an 'operational defect in the form of a pattern wash-off,' and that they did not violate the technology. — riamo
- The court awarded double the value of the jacket (308,500 rubles), additional costs for the cleaning service (1,200 rubles), penalty (154,250 rubles), moral harm (15,000 rubles), a fine for refusing to settle (239,500 rubles), and court expenses. — gazeta_spb
Coverage (2 sources)
- Court ordered St. Petersburg dry cleaner to pay 888,000 for ruined Louis Vuitton vest — РИАМО
- St. Petersburg Court Ordered Payment of Nearly 900,000 for Damaged Louis Vuitton Vest - SPB Newspaper - St. Petersburg News — Gazeta.SPb