Passengers Get Full Refund for Canceled or Delayed Flights
If a flight is canceled or delayed by more than 30 minutes, the passenger has the right to a full refund of the ticket price, even if it was purchased under a non-refundable fare. To do this, you must record the delay or cancellation with airline representatives and submit a claim to the carrier.
Consensus
- Passengers have the right to a full refund if a flight is canceled or delayed by more than 30 minutes.
- This right applies even if the ticket was purchased under a non-refundable fare.
- Passengers must document the delay or cancellation by obtaining a stamp or document from an airline representative.
- A claim must be submitted to the airline to receive a refund.
- If the airline refuses, passengers can appeal to Rosconsumnadzor or the transport prosecutor's office.
Points of divergence
- Passengers may also claim compensation for moral harm and additional losses beyond the ticket cost. — vm
- Airline must provide free services based on waiting duration: drinks and two calls after two hours, hot meals after four hours, hotel with transfer and baggage storage after eight hours during the day or six hours at night. — vm
- Passengers may demand a penalty of 100 rubles per hour of delay, up to 50% of the ticket price, but not if due to force majeure such as bad weather. — vm
- The deadline for submitting a claim for domestic flights is six months. — vm
- For Russian citizens delayed abroad, there is a risk of being considered absent from work, but this may be treated as a justified absence under certain circumstances. — vm
Coverage (3 sources)
- If a flight is canceled or delayed by more than 30 minutes, the passenger has the right to a full refund of the ticket price, even if... — Новости Москвы
- How to get a refund for a cancelled flight — Вечерняя Москва
- If a flight is canceled or delayed by more than 30 minutes, the passenger has the right to a full refund of the ticket price. — РИА Новости (Telegram)