Rosconsumnadzor Warns Kanye West Concert Organizers Over Refund Denial
Rosconsumnadzor issued a warning to Say Agency, the organizer of Kanye West's concerts in St. Petersburg, after customers complained about being denied refunds for tickets. The agency allegedly refused refunds despite the concert being canceled due to lack of a stadium rental agreement.
Consensus
- Rosconsumnadzor issued a warning to the organizer, Say Agency, regarding the refusal to refund ticket buyers for Kanye West's concerts in St. Petersburg.
- Two ticket buyers filed complaints with Rosconsumnadzor after the concert was canceled due to the absence of a rental agreement for 'Gazprom Arena'.
- Say Agency refused to return money for tickets, citing that they were purchased under a promotional offer.
- The concert was scheduled for October 10 and 11 at 'Gazprom Arena' in St. Petersburg.
- The arena's press service stated that no rental agreement had been signed, making the event impossible to hold.
- Rosconsumnadzor found violations of the Russian law on consumer rights, including incomplete and inaccurate information provided to buyers.
Points of divergence
- Say Agency's CEO Anna Subcheva stated that the company did not violate Russian legislation and that legal experts from Rosconsumnadzor and the agency would handle the dispute. — gazeta_spb
- Say Agency claimed that the concerts were not canceled and that they had already paid an advance to Kanye West. — gazeta_spb
- Say Agency stated that the concerts were still planned despite the arena's announcement. — gazeta_spb
- Say Agency claimed that tickets were sold under a promotional offer, which justified the refusal to refund. — kommersant
- Say Agency stated that the concert could still take place, citing reports from RBK and Fontanka. — kommersant
- Say Agency announced the concerts in mid-August, and on August 25, 'Gazprom Arena' reported that organizers had started sales without rental documents. — vedomosti
- Ticket prices ranged from 9,000 to 160,000 rubles, with the cheapest tickets sold out within an hour. — vesti
Coverage (6 sources)
- Say Agency received warning after viewer complaints over refusal to refund concert tickets for Kanye West. Two p... — Baza
- Organizers of Kanye West concerts did not agree with Rosпотребнадзора claims - Gazeta SPB RU - news of St. Petersburg — Gazeta.SPb
- Rosпотrebnadzor issued a warning to concert organizers of Kanye West - Gazeta SPB RU - news of Saint Petersburg — Gazeta.SPb
- Rosпотребnadzor issued a warning to organizers of the Kanye West concert — Коммерсантъ
- Rosпотrebnadzor issued a warning to organizers of the Kanye West concert — Ведомости
- Organizer of Kanye West concert received warning over tickets — Вести
Key entities
- Kanye West
- Rospotrebnadzor
- Saint Petersburg
- Say Agency
- TASS
- SPB RU News Newspaper
- Gazprom Arena
- Moscow
- RBC
- Leningrad Oblast
- Capital of the North
- SPARK
- Contour.Focus
- Anna Subcheva
- OOO