Rostelecom Users Hit by Steam Access Outage
Users of Russia's largest home internet provider, Rostelecom, reported widespread issues accessing the Steam gaming platform, with clients experiencing infinite loading and failed game launches, despite the service functioning normally elsewhere.
Consensus
- Abonnents of Rostelecom in major Russian regions experienced issues accessing the Steam gaming platform.
- The issue caused Steam clients to enter infinite loading and prevented game launches.
- The problem was reported via Downdetector and user comments on VK.
- Users in Moscow, Samara, Novosibirsk, Kaliningrad, and Tomsk regions were affected.
- The issue persisted for several days and was not related to individual user devices.
- Other online services like Soundpad and Wallpaper Engine continued to work normally.
- Rostelecom denied intentionally blocking access to Steam resources.
Points of divergence
- The outage lasted until 9 AM on August 31, with over 1,600 complaints reported at that time. — tg_moscowtimes_ru
- The outage had been ongoing for several days prior to the report, and 78% of complaints were linked to a general system failure. — vm
- 47% of complaints came from Windows devices. — vm
- The outage occurred in the context of a previous nationwide internet outage affecting neural networks, messengers, social media, dating apps, telecom sites, and online cinemas. — tg_moscowtimes_ru
Coverage (2 sources)
- At the largest home internet operator in Russia, the gaming platform Steam stopped opening — The Moscow Times
- Rostelecom subscribers across Russia complain about Steam outages — Вечерняя Москва