Ozon Offers Support to Sellers After Drone Attacks
Ozon announced support measures for sellers affected by Ukrainian drone attacks on its logistics centers, including insurance payouts for damaged goods, free transportation of goods to other warehouses, and waived fees. The attacks began on August 22 and targeted multiple regions in Russia.
Consensus
- Ozon announced support measures for sellers impacted by Ukrainian drone attacks on its logistics centers.
- Sellers with active insurance policies from 'Ingorosstrakh' covering drone attack damage are eligible for compensation.
- No additional actions are required from sellers; Ozon will send instructions for claims after inventory completion.
- Ozon will not charge for storing goods on damaged warehouses and will cover transportation costs to other warehouses.
- Goods in transit will be redirected to other warehouses at Ozon's expense.
- Ozon has waived fees for the 'Payment for Order' promotion tool when orders are canceled due to warehouse issues.
- Ozon reduced selling tariffs by 3 percentage points for most product categories on FBO, FBS, and realFBS models.
- The attacks on Ozon's logistics centers began on August 22 and continued through August 24.
- Logistics centers in Samara, Orenburg, Dagestan, Adygea, and Krasnodar were targeted.
- In Adygea and Neftekumsk, facilities were not damaged and are expected to resume operations soon.
- Firefighting efforts continue at the sites in Krasnodar and Makhachkala.
- Ozon has implemented these measures across all logistics centers following the first incident in Samara.
Points of divergence
- Ukraine began attacks on Ozon's logistics centers on August 22. — meduza
- Ozon reduced tariffs by 3 percentage points starting August 28, and also introduced a 'Stock Discount' promotion. — vesti
- Ozon confirmed damage to warehouses in Krasnodar, Makhachkala, Chapaevsk, and Orenburg; fires continue in Krasnodar and Makhachka. — tg_moscowtimes_ru
- The first attack occurred in Chapaevsk, Samara Oblast, and subsequent attacks hit Orenburg, Adygea, Neftekumsk, Krasnodar, and Makhachkala. — kommersant
- Four logistics objects were attacked; evacuations occurred in Krasnodar, Adygea, Neftekumsky, and Makhachkala; the attack in Makhachkala caused injuries. — vedomosti
- The series of drone attacks occurred from August 22 to 24; four new attacks were reported on August 24. — fontanka
- In Samara, over 500 employees were evacuated and 4 people were injured; in Orenburg, over 300 employees were evacuated with no injuries; in Makhachkala, there were injured people but no threat to life. — m24
Coverage (7 sources)
- Ozon announced support measures for sellers amid drone attacks. Among them — cancellation of post-payment and free delivery of goods to other warehouses — Meduza
- Ozon named the condition for payments to sellers for goods damaged in drone attacks — Вести
- Ozon promised compensation for damage from Ukrainian strikes only to sellers with drone attack insurance — The Moscow Times
- Ozone promised insured sellers compensation for goods burned on warehouses — Коммерсантъ
- Ozon told about support measures for sellers affected by drone attacks — Ведомости
- Ozon commented on the situation with warehouses amid drone attacks and told about seller support — Фонтанка
- Ozon sellers insured against drone attacks will receive compensation for damaged goods — Москва 24