Users most frequently reported problems with the mobile application…

Users most frequently reported problems with the mobile application (47%) and general system failures (30%), less often issues with the personal account and website.

Coverage (2 sources)

• Ozon reported an app failure for Apple owners — Коммерсантъ
• Ozon App caused issues for iPhone users — Фонтанка

Key entities

• Ozon
• Apple
• Downdetector
• Frank Media