Investors with pension savings were also not left out
Investors with pension savings were also not left out: complaints against brokers decreased by nearly one-third, asset management companies managing mutual funds received 29.7% fewer complaints, and non-state pension funds saw a 10.5% reduction in investor complaints.
Consensus
- The number of complaints to the Central Bank of Russia increased by 15.7% in the first half of 2026 compared to the same period in the previous year.
- Complaints against microfinance organizations (MFOs) rose by 63% in the first half of 2024.
- The increase in MFO complaints is linked to fraudulent legal firms offering to cancel debts in exchange for payment, which often fail to deliver on their promises.
- Complaints related to auto lending decreased by 33.3%.
- Complaints related to mortgage lending decreased by 10.4%.
- Complaints related to OSAGO insurance decreased by 9.4%.
- Complaints related to life insurance decreased by 30.3%.
- Complaints related to cyberfraud decreased by 34.4%.
- Complaints related to bank operation refusals and account restrictions increased by 32.7%.
- Complaints against brokers decreased by nearly one-third.
- Complaints against asset management companies for pension funds decreased by 29.7%.
- Complaints against non-state pension funds decreased by 10.5%.
Points of divergence
- The Central Bank received nearly 211,000 consumer and investor complaints in the first half of 2026. — fontanka
- In the first quarter of 2026 alone, 14,000 complaints were filed against MFOs, a rise of over 47% compared to the same period in the previous year. — vedomosti
- The increase in complaints about bank operation refusals and account blocks is a side effect of stricter anti-fraud measures. — fontanka
- The main reasons for complaints against MFOs are the return of money for additional services and issues with debt management, such as refusal to provide documents on debt amount and interest charges. — vedomosti
Coverage (2 sources)
- Russians are complaining more often to the Central Bank about MFIs — Фонтанка
- CB: Russians are increasingly filing claims against microfinance organizations — Ведомости